Privacy policy

Labgene Scientific SA strongly believes that you have the right to control the use of your personal information, and that your privacy must be respected. We strictly limit the collection and processing of your personal data, and to the best of our abilities we will work only with other companies who do the same. We will not use personal data that you provide to us in a manner inconsistent with the purposes for which you provided it to us, as set out in this privacy policy.

The use of our website is usually possible without providing personal information. As far as on our sides personal data (for example name, address or e-mail addresses) are raised, this takes place, as far as possible, always on voluntary basis. These data might be partially passed on to third parties in accordance with this privacy policy.

We do not sell, rent or lease personal data.

What data is being collected ?

We may automatically collect information about your visits, such as browsing patterns. Information collected in this way does not reveal your contact details or any type of personal data. This information is only used in aggregate form to analyse, manage and develop our website, and is not linked to any individual.

How we collect data

Our website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to our website, and understanding how visitors use our website. Cookies can also help customize our website for visitors. Labgene Scientific SA uses cookies to track user usage on our website.

Most of the cookies we use are "session cookies". They will be automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser during your next visit.

The page provider collects and stores information automatically in server log files, which your browser automatically sends us. Those are :

  • IP address
  • Browser type and browser version
  • Operating system used
  • Reference URL
  • Hostname of the accessing computer
  • Time of server request

Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. “Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work here : www.cookiecentral.com.

We may also use uses cookies for a number of other purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for improving and monitoring visitor’s experiences mapping and to enable traffic monitoring.

Non-registered visitors of our websites are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a labgene.ch advertisement on another site that links to our website will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

While you do not need to allow your browser to accept cookies in order to browse much of our website or to access many of our services, you must have cookies enabled if you wish to shop online at our store or access any areas reserved for registered users. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.

Cookies on our website cannot be used by themselves to identify you and you have the ability to accept or decline cookies by modifying the settings in your browser. However, some interactive features of our website may not work if cookies are disabled. Cookies can be disabled in your browser by following the instructions found here : www.allaboutcookies.org/manage-cookies.

Why do we collect and process personal data ?

We collect and process personal data for the following necessary purposes :

  • To administer our website
  • To respond to any communications, queries or requests for information or services from you, howsoever received
  • For procurement of services
  • To comply with our legal or regulatory obligations

Google Analytics

To undertake analysis of how our site is used, we use Google Analytics to see statistics in relation to our website use, for the following purposes :

  • To know how many visitors per day visit our website 
  • To know how much traffic we are sending outbound
  • To know which items on our site are being downloaded (e.g. PDFs, long-form, reports, short items)
  • To identify items not found, i.e. 404s so that we can fix them
  • To identify the types of operating systems being used and browsers so we can design our site accordingly
  • To identify the time of day when our site is most used in case we want to do syncs and repairs (that result in our site being down temporarily)

These statistics are only available to Labgene Scientific SA. We keep the aggregate data indefinitely, and use this aggregate data to report internally, to our board, and to our funders. For instance, we will report to our board that an investigation report was downloaded X number of times.

For more information on managing user data in Google Analytics, see Google's privacy policy : https://support.google.com/analytics/answer/6004245?hl=en

Communications

E-mails received through info[at]labgene.ch are reviewed by one staff member, sent onwards when necessary to other staff members, and deleted as quickly as possible. We do not disclose the names of senders to others outside of Labgene Scientific SA, i.e. third parties, without your permission.

Information we receive by post is collected by one staff member, reviewed, and sent onwards when necessary to other staff members. These items are destroyed as soon as possible. We use our best efforts to prevent disclosure of the names of senders to third parties, consistent with our legal obligations and we endeavour to keep files secure. If the content of messages is shared with third parties, we de-identify the messages as much as possible.

Telephone calls received on our numbers are serviced by our phone and internet provider, Sunrise, using a SIP service, and are beyond our control. As a result, the traffic data for these calls may be retained in accordance with various laws and a voluntary code of practice for the retention of communications data.

Newsletter

Labgene Scientific SA offers an electronic newsletter to which you may voluntarily subscribe and unsubscribe at any time. Your e-mail address will be used solely for sending e-mails, exclusively from our source, concerning Labgene's products and promotions. Neither your e-mail address nor your identity will be sold, leased, rented or disclosed to third parties.

You may remove yourself from the electronic newsletter's mailing list at any time by following instructions for unsubscribing found at the end of every newsletter.

Double opt-in and recording process

Registration for our newsletter is completed as part of a double opt-in process. This means you will receive an email after registering in which you will be asked to confirm your registration. This confirmation is required so that nobody can register with email addresses that do not belong to them.

The newsletter registrations are recorded in order to be able to verify the registration process in accordance with legal requirements. This includes storing the time of registration and confirmation and the IP address. The changes to your data that is held by MailPro are also recorded.

Privacy policy amendment

We reserve the right to amend this privacy policy at any time in accordance with Swiss data privacy laws.